Department of Human Resources

Professional Development Opportunities

Employee Engagement & Development - Department of Human Resources

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The Service Excellence series of workshops have been designed to enhance the knowledge and skills needed to provide an exceptional service experience to our students, faculty, staff and other service users. These free workshops are open to all University of Windsor employees.

Show past offerings

Thursday, March 26, 2020

Enhancing Service Delivery Through Ask UWindsor (Second Offering)

Schedule: Thursday, March 26, 2020, 01:00 PM – 03:00 PM
Location: Medical Education Building, Room 3102
Instructors: Chris Busch, Paul Green
This workshop is open to faculty and staff only.

Designed to support the delivery of exceptional service to the UWindsor community, ask.uwindsor.ca is a one-stop place where individuals can quickly search for information found in ‘knowledge articles’ or ask a question that can then be routed to the appropriate person. This session will provide an overview of ask.uwindsor.ca, how it can be leveraged in day-to-day interactions with current and prospective students and how faculty and staff can contribute to building the knowledge base of the site.

Thursday, May 7, 2020

De-escalating Difficult Service Interactions (Second Offering)

Schedule: Thursday, May 07, 2020, 01:00 PM – 03:00 PM
Location: Medical Education Building, Room 3102
Instructors: Colleen Mitchell
This workshop is open to faculty and staff only.

From time to time, we may encounter individuals who feel that the University has let them down and therefore are angry/upset. Recognizing, understanding, and managing one’s own emotions during difficult service interactions is critical to de-escalate these negative experiences. This session will provide practical verbal and non-verbal tips for de-escalating these difficult interactions.

Thursday, May 14, 2020

It’s How You Say It: How to Avoid Negative Tone in Email Conversations (Second Offering)

Schedule: Thursday, May 14, 2020, 09:00 AM – 11:00 AM
Location: Medical Education Building, Room 3102
Instructors: Colleen Mitchell
This workshop is open to faculty and staff only.

E-mail is one of the most widely used forms of communication in the workplace. Miscommunication can easily occur when the sender and receiver have different interpretation of the message sent. This session will focus on e-mail tone, particularly, how tone is conveyed in an e-mail and strategies to avoid negative tone when writing e-mails.

Thursday, June 11, 2020

Strategies for Effective Intercultural Communication (Second Offering)

Schedule: Thursday, June 11, 2020, 01:00 PM – 03:00 PM
Location: Medical Education Building, Room 3102
Instructors: Lyn Bain
This workshop is open to faculty and staff only.

Developing our ability to engage effectively across cultures enables us to enhance relationships and better serve our culturally diverse UWindsor community. This session will explore the culture-based values that play a significant role in intercultural interactions, the barriers/challenges to successful intercultural communication, and practical strategies to enhance communication across cultures.