Department of Human Resources

Professional Development Opportunities

Employee Engagement & Development - Department of Human Resources

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The Service Excellence series of workshops have been designed to enhance the knowledge and skills needed to provide an exceptional service experience to our students, faculty, staff and other service users. These free workshops are open to all University of Windsor employees.

Show past offerings

Wednesday, October 28, 2020

Supporting Students with Mental Health Concerns (First Offering)

Schedule: Wednesday, October 28, 2020, 09:00 AM – 11:00 AM
Location: Online
Instructors: Mohsan Beg
This workshop is open to faculty and staff only. The link to join the webinar will be included in the registration confirmation e-mail.

Attending university is an exciting and dynamic experience but can also be a time of significant challenges. This session will explore the signs and possible indicators that a student may be struggling, techniques that you can use to help students in that moment, how and where to make a referral and other resources available.

Thursday, November 26, 2020

Service Excellence Essentials (First Offering)

Schedule: Thursday, November 26, 2020, 09:00 AM – 11:00 AM
Location: Online
Instructors: Marcela Ciampa
This workshop is open to faculty and staff only. The link to join the webinar will be included in the registration confirmation e-mail.

At the University of Windsor, we believe that excellent service experiences will reinforce our commitment of putting students first, foster a culture of support and success across campus and strengthen our reputation of being a welcoming campus. This session will provide an overview of the Service Excellence Vision and Service Excellence Standards as well as general guidelines for in-person, over the telephone and online communication. It will also highlight practical tips for using inclusive language, providing accessible customer service and enhancing cross-cultural communication.

Wednesday, December 9, 2020

Making Every Interaction an Exceptional Experience (First Offering)

Schedule: Wednesday, December 09, 2020, 09:00 AM – 11:00 AM
Location: Online
Instructors: Karen Pillon
This workshop is open to faculty and staff only. The link to join the webinar will be included in the registration confirmation e-mail.

Service excellence is about all employees working together to create a consistent and exceptional service experience across campus. This session will explore popular communication styles and their impact on the service interaction. It will also highlight effective communication strategies for demonstrating respect, empathy and a caring attitude.

Thursday, January 21, 2021

Service Excellence Essentials (Second Offering)

Schedule: Thursday, January 21, 2021, 09:00 AM – 11:00 AM
Location: TBD
Instructors: Marcela Ciampa
This workshop is open to faculty and staff only.

At the University of Windsor, we believe that excellent service experiences will reinforce our commitment of putting students first, foster a culture of support and success across campus and strengthen our reputation of being a welcoming campus. This session will provide an overview of the Service Excellence Vision and Service Excellence Standards as well as general guidelines for in-person, over the telephone and online communication. It will also highlight practical tips for using inclusive language, providing accessible customer service and enhancing cross-cultural communication.

Thursday, January 28, 2021

Identifying Needs and Solving Problems (First Offering)

Schedule: Thursday, January 28, 2021, 09:00 AM – 11:00 AM
Location: TBD
Instructors: Karen Pillon
This workshop is open to faculty and staff only.

Demonstrating proactive listening, asking the right questions, providing informative explanations and engaging the student/stakeholder in the problem-solving process are key to providing exceptional service. This session will highlight practical tips and techniques for identifying needs and applying critical thinking to solve problems.

Tuesday, February 9, 2021

Expanding Diversity Perspectives in Service Delivery (First Offering)

Schedule: Tuesday, February 09, 2021, 09:00 AM – 11:00 AM
Location: TBD
This workshop is open to faculty and staff only.

The University of Windsor provides services to students/stakeholders with diverse identities and perspectives. This panel presentation has been designed to foster appreciation for and commitment to honoring diversity and inclusion in service interactions. The panel presentation will highlight: • Inclusive language • Cross-cultural communication • Indigenous centered services • Accessible customer service • Anti-racism, black lives and service delivery

Thursday, February 25, 2021

Overcoming Challenging Service Interactions (First Offering)

Schedule: Thursday, February 25, 2021, 09:00 AM – 11:00 AM
Location: TBD
Instructors: Marcela Ciampa
This workshop is open to faculty and staff only.

Part of delivering exceptional service requires managing challenging service interactions. This session will explore the role that one’s emotions/perspectives play in managing these interactions as well as highlight practical steps and communication strategies to de-escalate the situation and provide a positive service experience.

Tuesday, March 16, 2021

Making Every Interaction an Exceptional Experience (Second Offering)

Schedule: Tuesday, March 16, 2021, 01:00 PM – 03:00 PM
Location: TBD
Instructors: Karen Pillon
This workshop is open to faculty and staff only.

Service excellence is about all employees working together to create a consistent and exceptional service experience across campus. This session will explore popular communication styles and their impact on the service interaction. It will also highlight effective communication strategies for demonstrating respect, empathy and a caring attitude.

Tuesday, March 30, 2021

Supporting Students with Mental Health Concerns (Second Offering)

Schedule: Tuesday, March 30, 2021, 01:00 PM – 03:00 PM
Location: TBD
Instructors: Mohsan Beg
This workshop is open to faculty and staff only.

Attending university is an exciting and dynamic experience but can also be a time of significant challenges. This session will explore the signs and possible indicators that a student may be struggling, techniques that you can use to help students in that moment, how and where to make a referral and other resources available.

Thursday, April 8, 2021

Identifying Needs and Solving Problems (Second Offering)

Schedule: Thursday, April 08, 2021, 01:00 PM – 03:00 PM
Location: TBD
Instructors: Karen Pillon
This workshop is open to faculty and staff only.

Demonstrating proactive listening, asking the right questions, providing informative explanations and engaging the student/stakeholder in the problem-solving process are key to providing exceptional service. This session will highlight practical tips and techniques for identifying needs and applying critical thinking to solve problems.

Tuesday, May 18, 2021

Expanding Diversity Perspectives in Service Delivery (Second Offering)

Schedule: Tuesday, May 18, 2021, 01:00 PM – 03:00 PM
Location: TBD
This workshop is open to faculty and staff only.

The University of Windsor provides services to students/stakeholders with diverse identities and perspectives. This panel presentation has been designed to foster appreciation for and commitment to honoring diversity and inclusion in service interactions. The panel presentation will highlight: • Inclusive language • Cross-cultural communication • Indigenous centered services • Accessible customer service • Anti-racism, black lives and service delivery

Thursday, May 20, 2021

Overcoming Challenging Service Interactions (Second Offering)

Schedule: Thursday, May 20, 2021, 09:00 AM – 11:00 AM
Location: TBD
Instructors: Marcela Ciampa
This workshop is open to faculty and staff only.

Part of delivering exceptional service requires managing challenging service interactions. This session will explore the role that one’s emotions/perspectives play in managing these interactions as well as highlight practical steps and communication strategies to de-escalate the situation and provide a positive service experience.